Lululemon Athletica Inc. is committed to your privacy and security.
As a visitor to lululemon.com you don't have to worry about privacy. Lululemon Athletica Inc. will never willfully disclose individually identifiying information about its customers to any third party without first receiving that customer's written permission.
The purpose of Lululemon Athletica Inc.'s Privacy Policy is to describe the kinds of information that Lululemon Athletica Inc. may gather about you when you visit lululemon.com or when you otherwise contact us, how we may use that information, how we protect it and when we may disclose it.
By visiting lululemon.com, you are consenting to the practices described in this Privacy Policy.
The following discloses the information gathering and dissemination practices for lululemon.com. If you have any questions or concerns about the privacy or security of your information, you may contact us at:
Attention: Legal Counsel
1945 McLean Drive
Vancouver, BC
Canada
V5N 3J7
In order to operate lululemon.com and offer online shopping services to our customers, Lululemon Athletica Inc. must collect personal information from you, including your name, shipping address, billing address, email address, phone number and credit card information in the course of processing your order or when we otherwise communicate with you. This personal information is collected from the order forms that must be completed on lululemon.com in order to make purchases.
Financial information that is collected is used to bill you for products that you purchase. Contact and shipping information that you provide is used to deliver your orders and order information to you. We do not sell, rent or otherwise distribute our customer names or addresses to third parties.
Lululemon Athletica Inc. may use personal account information and data collected from you to generate statistics and internal reports to be used by Lululemon Athletica Inc. and its affiliates. Such statistics and reports will not contain any information that could identify customers personally.
Lululemon Athletica Inc., through the operation of lululemon.com e-retail store and business to business portal, does not use the web technology described as "Cookies" to track users. Cookies are files that a website's servers can place in your web browser's cache to identify a unique visitor and to track their shopping cart contents. During the development of our shopping software, Lululemon Athletica Inc. decided not to use "Cookies" in order to protect the privacy of our customers. As a result, if a shopper visiting lululemon.com has an item in his or her shopping basket and selects an external link or the Community or Corporate link of lululemon.com, that shopper will receive a message that his or her basket will be emptied upon leaving lululemon.com's shopping environment.
Lululemon Athletica Inc. only collects personally identifying information from you when you voluntarily submit it for the purposes of purchasing or ordering a lululemon.com product or when you otherwise contact us online or by telephone. By initiating an order you are consenting to our collection and use of your personal information for the specified purposes listed above, subject to the additional permitted uses:
Lululemon Athletica Inc., through the operation of lululemon.com, automatically collects non-personally identifying information from you when you visit lululemon.com. This information includes your Internet Protocol ("IP") address. An IP address is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address or other personal information. We use your IP address to help diagnose potential problems with our server and shopping software.