our frequently asked questions

ordering and payment

shipping

tracking orders

returns

my account

privacy and security

size guide

gift cards

finding out about our gear

our stores

product education

mark downs

about our company

community

responsibilities

Greetings, Canadian friends! Bust out your best table settings and chinaware because Victoria Day is just around the corner (to our French friends, this means National Patriots' Day, which ironically has nothing to do with Tom Brady). This also means that our Canadian Distribution Centre will be closed on May 20th & 21st and deliveries will be delayed. Have questions? Email gec@lululemon.com.

Greetings, American friends! On Memorial Day weekend, some things go quickly (like the Indy 500) while other things are a little slower (like getting up in the morning and the US Postal Service). Please be advised that our US Distribution Centre is closed on May 27th and 28th and some deliveries will be delayed. Have questions? Email gec@lululemon.com.

*important note regarding bright colours.*

In our quest to colour your world, it’s important for us to acknowledge that you may experience colour transfer with some of our brightly coloured gear. It depends on the PH level of your sweat and the kind of laundry-love you give it. Find out how best to care for your brights.

If you have any further questions, please reach out to our Guest Education Centre toll free at 1.877.263.9300 or via Live Chat.

ORDERING AND PAYMENT

can I change or cancel my order?

If you're having second thoughts about your online order and wish to cancel it, please call our Guest Education Centre at 1.877.263.9300. An educator will be able to help you with the cancellation. We can't make changes to an order once it has been placed.

what are my payment options?

We accept Visa, MasterCard, American Express, PayPal and gift cards (you can purchase gift cards in stores and online). In the US, we also accept Discover and JCB cards. Please note: for orders shipping to Indonesia, we only accept PayPal and American Express; we do not accept credit card gift cards; we cannot split payments between credit cards.

will my credit card be charged immediately?

No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We'll send you an email to let you know when this happens.

what currency is the site in?

Prices on the Canadian site are in Canadian dollars. All dollar amounts on the US/Int'l website are presented in US currency. If you are ordering with a Canadian credit card on the US/Int'l website, the charges to your credit card will reflect the current exchange rate from CAD to USD. Additionally, your bank may charge you an additional international transaction fee for these orders. For more information, please check with the bank that issued your credit card.

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SHIPPING

what are your shipping fees?

shipping for Canadian and US guests

*We're excited to offer you complimentary shipping on lululemon.com orders shipped in Canada and the US on ground delivery orders only. If you choose 2 day air or overnight, regular charges will apply.

shipping fees for international guests

We offer a flat rate $30 USD* to:

Please be aware that shipping charges do not include international taxes or duties.

what about international taxes and duties?

We are not able to supply an estimated cost because duties and taxes vary by country and by what was ordered. Contact the customs office in the destination country for information about any applicable duties or taxes. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is placed on www.lululemon.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. If you have any shipping questions, please contact the Guest Education Centre at 1.604.215.9300.

how can I ship internationally?

Orders placed on the Canadian website can only be shipped within Canada. If you would like to ship an order to the United States or outside of North America, you may do so by ordering from the US/Int'l website. Please note: for international guests the billing and shipping address needs to be the same.  

can I ship to P.O. boxes overseas or to APO/FPO addresses?

No. We do not ship to P.O. boxes outside of Canada and the US. Currently we don't ship to APO/FPO addresses.

can I ship to P.O. boxes and rural areas in Canada?

Yes. All orders shipped to Canadian P.O. boxes will be serviced by Canada Post. Packages to rural postal codes that are considered to be a 'beyond point*' may be delivered by Canada Post as an alternative to our standard shipping carrier. In either case, you will be able to track your order.

*Select ground shipping for 'beyond point' orders as we cannot guarantee expedited or overnight deliveries to these locations.

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TRACKING ORDERS

when will my order be shipped?

Your order will be processed and shipped within two business days of your order being submitted.

how do I know that my order has been shipped?

You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.

where's my order?

Once you have placed an order, you can check on its status at any time using the track your order page and the order reference number on your order confirmation email and your email address. If you are shipping to a Canadian P.O. Box, please track your order on the Canada Post website,  using your order reference number.

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RETURNS

** If you're having trouble processing your return online, please contact the GEC on live chat or call them at 1.877.263.9300. You can also return your items at your local lululemon store.**

what is your return policy?

You have two options for making a return within 14 days from the delivery date:

1. online - merchandise may be returned to the ecommerce warehouse in the same country it was shipped from.
2. in store - merchandise may be returned to a lululemon store. Cross border goods may only be exchanged for another item or the credit can be put onto a gift card.

• All merchandise must be unwashed and unworn.
• All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at time of return.
• All garments are subject to inspection.
• Shipping costs are not refunded.

can I get a gift receipt online?

No, we don't have gift receipts available online at the moment. You can use the packing slip that comes with your order as a gift receipt.

how do I ship my online return?

To return an item to our ecommerce warehouse, you'll need to complete a return form. Log into your account. Under 'order history,' click on 'track or edit your orders.' On the next page, click on the 'view order' button for the shipment you want to return. When the invoice page opens, click on the 'return or exchange items' link. Fill out the forms and print the final page (you'll need to include this in with returns along with your original packing slip). Send your returns to the lululemon address shown on the return form you printed. You should ship your return with a carrier who will provide you with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. The cost of shipping merchandise back to us is not refunded.

when will my purchase be refunded?

Once your package has been received, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.

are there any items that can't be returned?

Yes. Underwear, swim suits, headwear, water bottles, gift cards and items from 'we made too much' are final sale. If an item has been moved to the 'we made too much' section during the two week return window, you won't be able to do an online return.

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MY ACCOUNT

why should I become a registered user?

To make your life as easy as possible. When you place an order your information will be filled in automatically. Become a registered user, now.

• quick checkout - super fast and easy checkout process since all of your info is already saved
• address book - save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
• be the first to know - if you choose, we'll email you when the latest luon hits lululemon.com. Sign up for emails, now.
• see your order history -  save a full listing of your previous purchases.

PRIVACY AND SECURITY

what is your privacy policy?

We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal purposes only. Learn more about our privacy policy.

is ordering over the internet secure?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

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SIZE GUIDES

do you have a size chart?

Yes. You can go to the size charts and select the 'women', 'men' or 'bras' tab.

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GIFT CARDS

do you offer gift cards?

Yes! You can purchase a gift card online or in store. We do not offer an electronic gift card. Gift cards are redeemable in store or on the website and should be treated like cash as they cannot be replaced. Gift cards are final sale.

how do I check the balance and transaction history on my gift card?

It's really easy to check your gift card balance online. You can also head into your local store and ask an educator to help you.

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FINDING OUT ABOUT OUR GEAR

does lululemon offer a catalogue?

No. At lululemon, we update our styles and colours weekly. You can sign up for our online store's email to keep up with the latest gear as it comes out on the site.

can you tell me when new products and events are announced?

Sure! Sign up for sign up for our online store's email to be the first to know. Or find your local store to sign up and find out about complimentary yoga, events and the moment new gear hits the floor.

are the products on the website the same as in the stores?

Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, check out our store finder.

why are products available on the Canadian site but not on the US site and vice versa?

In order to serve our guests better, we have two warehouses ─ one in Canada and one in the US. The advantage of this is that guests don't pay customs duties (we don't cross-border ship). The disadvantage is that the warehouses sell out at different rates so one site may still have items that have sold out on the other.

are there other places on the internet to buy lululemon?

No. The site you're on now is the only authorized and official place on the internet for lululemon shopping.

do you carry clothing for children?

Yes! We created ivivva athletica for girls aged 4 to 14, based on feedback from younger guests at lululemon. The ivivva team works with dancers, gymnasts, ice skaters and athletes to create the technical garments they need to perform at the gym, studio, ice rink and on the field. All ivivva products are made with the same technical, wicking fabrics used by lululemon. Visit ivivva.com to order products online and find your nearest ivivva location.

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OUR STORES

where can I find a lululemon store near me?

Visit our store finder to find your nearest lululemon store and info on local email sign up and complimentary events.

can I have my pants hemmed in stores if I bought them online?

Yes! You can bring your lululemon pants to any one of our store locations for complimentary hemming.

if I don't have a lululemon store near me, how can I get lululemon gear?

As well as our stores and lululemon.com, lululemon is also available via strategic sales partners in yoga, Pilates, and fitness studios.

how do I become a strategic sales partner?

Please visit our strategic sales page for complete details on our program.

does lululemon have franchise opportunities available at this time?

There aren't any franchise opportunities available and we will continue to expand with corporate stores only. All outstanding applications and inquiries have been put on hold indefinitely.

PRODUCT EDUCATION

what does lululemon make its clothing from?

We use multiple technical fabrics for our various lines of clothing. Please visit the fabrics and technologies page for more details about our fabrics and their properties.

what is the optimum way to care for lululemon garments?

If you're in a rush, our fabrics can be washed on warm and dried on warm as well. However, to really take care of your gear, we recommend you wash it in cold water and hang or lay it flat to dry. Check out our care instructions page for more details.

what are the technical features of lululemon garments?

There are too many to list here. You can find information about a lot of them on our A to Z of product features. Find out why a dropped hem is a good thing (ditto for the hockey butt) and why we love cuffins.

MARKDOWNS

does lululemon athletica offer price adjustments?

While we offer returns on unworn garments within two weeks of purchase, we do not offer price adjustments. Read more about our returns policy.

does lululemon ever discount their products?

We may mark down some styles and colours to make way for new gear.

ABOUT OUR COMPANY

who, where, what, why and how is lululemon

lululemon is a made up word and a company that makes athletic gear for yoga, running and other sweaty pursuits. Read more about the history and vision of lululemon.

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COMMUNITY

who are the lululemon ambassadors?

lululemon ambassadors are local athletes, instructors and role models in our lululemon store communities who embody the lululemon lifestyle. New lululemon ambassadors are chosen every year. Our ambassadors test our clothing to its limits and give us feedback. Read more about our ambassadors.

does lululemon offer sponsorship?

The lululemon team sales program develops relationships with teams who actively support their communities. Read about our team sales program and fill in a team sales application.

how can I give feedback about lululemon products?

We love reading feedback in the reviews of our product detail pages. Many of our products have been designed based on the feedback and suggestions of our guests. If you have general feedback, or can't find the product online, feedback forms are available in all of our stores or you can give us feedback online.

RESPONSIBILITIES

where does lululemon manufacture its products?

We currently work with factories in Canada, the United States, Peru, China, Taiwan, South Korea, Israel, India, Bangladesh, Indonesia, Malaysia, Cambodia, Sri Lanka, Vietnam and Switzerland. We take great care in selecting factories that share our commitment to quality, ethics and technical capabilities. lululemon's manufacturing base in Vancouver is vital for security and speed-to-market of our core designs.

what are factory conditions like where lululemon products are manufactured?

The factories we use are safe, clean, ventilated, well lit, healthy work environments. We assess the health, safety and quality of working conditions of factories before establishing a working relationship. Read more about our factories.

what is lululemon doing to reduce its environmental footprint?

We've always viewed efficiency and waste reduction as smart business. Our focus targets improvements in six key waste streams:

is this the end?

Yes. You've reached the end of the internet. Just kidding but it is the end of our FAQ section.

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