guest education centre (GEC)
We are a knowledge centre, a guest experience hub and feedback forum. We educate guest on product, assist with ordering and answer questions on just about everything under the lululemon sun. To do this quickly and effectively, we know the business inside and out—just try and stump us. First and foremost, we are as compassionate with our guests as we are passionate about our jobs. Whether by phone, email or live chat, every conversation is one more opportunity to deliver an exceptional guest experience. In return, we gain valuable insight from these conversations, which we share across the company to improve products, stores and guest experience.